What in the world do all these appointments mean?In the world of veterinary medicine, it is very simple, these are all appointment types. At Hill Country Animal Hospital we operate with an appointment schedule. This means that our clients call to schedule appointments to have their pets seen by the doctors. These are called Continue…
This was my first visit with a dog that I had had for a week and a half. I wanted him thoroughly examined for health and a neuter. I had a number of questions since it's been a long time since I have had a younger dog and Dr. Rooker took all of the time necessary to answer all of my questions. I'm afraid I kept everyone there late and I really appreciate the excellent experience. You are my new veterinarian.
I called afterwards because I thought I missed some instructions and the front desk was able to answer my question immediately but the Dr. also called me back to clear up any confusion. My cat is 19 years old and not once did they tell me to euthanize her because of her age. The nurse who was handling her was the best, she treated my cat with care and understanding.
Dr. Krick and your whole team are wonderful. In addition, the overall high standards of Hill Country Animal Hospital as a whole are excellent. It is why we have remained clients over the years even after moving away from Helotes.
I really can't offer any suggestions for improvement. Dr. Rooker is great. No matter what we see or call her for, she is always very knowledgeable as well as very kind. Also, she always follows up with a phone call. This is very much appreciated. Your staff is great. When we walk in the door, we are always greeted by name made to feel that our visit is just as important to them as it is to us. Thank you.
