Compassionate Veterinary Care for Your Pet
Our Coronavirus Protocols
Welcome to Hill Country Animal Hospital! We want you to know that our mission is to treat every patient as our own through compassionate customized medical care while providing an atmosphere in which our clients feel like family. With this in mind, we want to assure you that even with COVID-19 protocols in place we hope you feel welcome and know that we are taking loving care of your pet.
Please take a moment to familiarize yourself with our COVID-19 appointment protocols.
- We are not allowing clients into the building for appointments except for euthanasia appointments. When you arrive, follow the instructions on our parking lot signs to check in for your appointment.
- Please text with our name and your pet's name to let us know you have arrived for your appointment.
- One of our technicians will call you to go over history for your appointment and then let you know when to bring your pet to the lobby.
- Your pet's veterinarian will examine your pet and call you by phone to discuss the exam findings and answer any questions you may have.
- We ask that you remain on the property for the appointment.
- We ARE requiring ALL clients to wear face masks when they approach the door to interact with our staff. When interacting with staff, especially to hand off a pet, social distancing cannot be maintained so donning a mask is important. This is for your protection, our protection and the protection of our families.
- All appointment communications are being conducted by phone.
- Prescription orders and food orders are being called in and paid for by phone and picked up at the front door.
- We have provided multiple outside seating options where you can wait for your pet if you like. We have a shaded picnic table and 2 shaded benches on the opposite side of the parking lot.
- We are also trying to streamline the payment process by making electronic payment through our app available. This hopefully this will be available by September 2020.
These protocols have worked well but if we make changes, we will let you know. We want to thank all our wonderful clients who have supported our efforts to stay operating in a safe environment for us.
We appreciate everyone’s patience and support during these unusual circumstances. Please know that we are doing the best job we can do. While your pet is in for his or her appointment we are doing our best to spoil him. We know that some are nervous without you and we care about that. We remain steadfast with our promise to treat your pet like one of our own while they are in our care. We realize these are stressful times but if we work together we can all get through this!
Founded in 1999 by Dr. James Peterson, Hill Country Animal Hospital provides high-quality, comprehensive care for cats and dogs. With state-of-the-art technology and a full spectrum of services, we specialize in exceeding the expectations of all our clients. Our friendly and experienced team is dedicated to exceptional care, from wellness exams to advanced diagnostic procedures. At Hill Country Animal Hospital, we look forward to being your pet’s veterinary home. Make an appointment and meet us today.
Our veterinary practice is proud to be accredited by the American Animal Hospital Association (AAHA), which sets the highest standards of quality veterinary care. This distinction is achieved by fewer than 15 percent of animal hospitals throughout the US. Though accreditation is voluntary, we at Hill Country Animal Hospital proudly display AAHA’s logo as a sign of our dedication to modern, professional veterinary medicine.
At Hill Country Animal Hospital, we provide a range of services, including:
Contact us today to set up an appointment or learn more about how Hill Country Animal Hospital can best serve your pet.
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