Compassionate Veterinary Care for Your Pet
Our Coronavirus Protocols
Update Concerning our Operations
With August just around the corner we wanted take an opportunity to update you on what is going on at Hill Country Animal Hospital. We are still operating under our Covid-19, modified curbside protocols as of July 21, 2020 (scroll down to see those protocols.) At this point, we are not looking at a date when these operations will change.
Here is some helpful information concerning our current operations. We are experiencing an increased volume of both phone calls and appointment requests. For the past few months we have been booked for every appointment on a daily basis. This means that we are only able to work in sick patients for same day appointments.
Your confidence and loyalty mean a lot and we are working very hard to be able to provide you with the level of care that is synonymous with Hill Country Animal Hospital. We do ask that you try to plan out your prescription refills as right now we are requiring at a minimum of 24 hours to process your refills of medications and prevention.
Please know that our appointments are booked out days to weeks in advance depending on the type of appointment needed. We are postponing new client appointments for a few weeks in order to accommodate our existing clients.
All this to say that we know you may not be getting the immediate service that you are used to but we are doing our very best to make sure we are taking care of our patients and clients above all. If you call and we cannot accommodate your request please try to be understanding with our staff.
We are limited to how many patients we can see in a day and still be able to provide quality care. Our quality of care is something that we are not willing to compromise. Veterinary hospitals across the country are experiencing the same volume of appointments and calls but since it is not widely publicized, we wanted to share this information with you in hopes that we can provide you with realistic expectations for our current situation.
If you have an after-hours emergency you can try the following emergency hospitals. Be sure to call first to make sure they are accepting patients. Most will be curbside and will have online forms to fill out to expedite your visit.
Mission Vet Specialty and Emergency 210-737-7373
Blue Pearl Emergency 210-930-8383
Emergency Pet Clinic 210-571-7990
We are operating in modified curbside appointment protocols again as of June 26, 2020. In case you don’t know what this means our operations are as follows:
- We are not allowing clients into the building for appointments except for euthanasia appointments.
- Pets that are here for appointments are being transferred in the lobby from owner to employee to have their appointment completed in the building while owners wait in their cars.
- We ARE requiring ALL clients to wear face masks when they approach the door to interact with our staff. When interacting with staff, especially to hand off a pet, social distancing cannot be maintained so donning a mask is important. This is for your protection, our protection and the protection of our families.
- All appointment communications are being conducted by phone.
- Prescription orders and food orders are being called in and paid for by phone and picked up at the front door.
- If you are here for an appointment and want to go to Sonic to get a drink we have no problem with that as long as you keep your phone on. We know it is getting warmer and we do not have much shade.
- We have provided multiple outside seating options where you can wait for your pet if you like. We have a shaded picnic table and 2 shaded benches on the opposite side of the parking lot.
This protocol has worked well but if we make changes, we will let you know. We want to thank all our wonderful clients who have supported our efforts to stay operating in a safe environment for us.
We appreciate everyone’s patience and support during these unusual circumstances. Please know that we are doing the best job we can do. While your pet is in for his or her appointment we are doing our best to spoil him. We know that some are nervous without you and we care about that. We remain steadfast with our promise to treat your pet like one of our own while they are in our care. We realize these are stressful times but if we work together we can all get through this!
Founded in 1999 by Dr. James Peterson, Hill Country Animal Hospital provides high-quality, comprehensive care for cats and dogs. With state-of-the-art technology and a full spectrum of services, we specialize in exceeding the expectations of all our clients. Our friendly and experienced team is dedicated to exceptional care, from wellness exams to advanced diagnostic procedures. At Hill Country Animal Hospital, we look forward to being your pet’s veterinary home. Make an appointment and meet us today.
Our veterinary practice is proud to be accredited by the American Animal Hospital Association (AAHA), which sets the highest standards of quality veterinary care. This distinction is achieved by fewer than 15 percent of animal hospitals throughout the US. Though accreditation is voluntary, we at Hill Country Animal Hospital proudly display AAHA’s logo as a sign of our dedication to modern, professional veterinary medicine.
At Hill Country Animal Hospital, we provide a range of services, including:
Contact us today to set up an appointment or learn more about how Hill Country Animal Hospital can best serve your pet.
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