Compassionate Veterinary Care for Your Pet
Modified Re-Opening Starting June 8th, 2020
The time has come to re-open our hospital, at least a little. As of June 8th Hill Country Animal Hospital will begin offering modified face to face appointments. Because of the limited space in our exam rooms we will be changing how we conduct our appointments but we will allow clients in the building. There will be some restrictions and requirements so if you choose not to comply with our new protocols you do have the option of continuing our “drop-in” appointments (waiting in your vehicle and conducting the appointment by phone.) We are happy to accommodate either.
Due to the small size of our exam rooms, we will allow 1 person per appointment to accompany his or her pet. The only exception to this will be for euthanasias.
The new appointment process will look like this:
- All clients will continue to be sent appointment questionnaires in advance of their appointments. We ask that you complete these prior to your appointment in order to minimize time spent on the phone.
- Clients who have appointments scheduled with a doctor will arrive and text us to notify us of your arrival.
- A nurse will call you on your cell phone to gather any further history and then instruct you to come into the building once we have a room ready.
- Any client entering the building will be REQUIRED to wear a mask. This is a requirement for the protection of our staff. We will be wearing masks to protect you. If you do not believe in wearing a mask or you choose not to wear one, you will not be allowed to come inside the hospital for any appointment. We respect the fact that it is your choice to not wear a mask and therefore you do have the option to wait outside and we will examine your pet and conduct your appointment by phone (as we have been). After much research, we feel very comfortable aligning our policy with CDC guidelines when social distancing is not possible. In light of this we kindly ask that you refrain from negative comments about our decision or emails regarding mask wearing.
- Clients will also have their temperature checked upon entering the building. If your temperature is over 100.4 (per CDC guidelines) you will not be allowed to stay in the building for your pet’s appointment.
- Next, you will be escorted into an exam room to wait. We will take your pet out of the room to collect vitals and for the doctor to examine your pet. We cannot maintain social distancing in our small exam rooms so this is a necessity.
- The doctor will come into the exam room to speak with you after the exam to discuss findings and answer questions. We ask that you maintain social distancing at this time.
- Once your appointment is completed you can remain in the exam room and a client relations specialist will be in to complete your payment.
- Appointments with our technicians/nurses will be given the option of waiting in their car or the lobby. We will be observing social distancing in the lobby and therefore will only be able to accommodate 5-6 people in our lobbies. If we are full, we will ask you to wait in your car.
- All prescription requests and food will still be conducted by phone with a pick up at the door.
We appreciate the support our clients have shown us over the last few months. We ask you to bear in mind that the decision to open our doors was not an easy one. We have been open throughout the COVID crisis and we have all stayed healthy so please understand that these changes bring with them some anxiety for our staff but we feel that since the weather is getting hotter, offering these modified protocols is in our patients' and clients' best interest. We will continue to do everything we can to maintain the protocols that have worked for us while providing your pets with compassionate, customized veterinary care. We look forward to seeing you soon!
Founded in 1999 by Dr. James Peterson, Hill Country Animal Hospital provides high-quality, comprehensive care for cats and dogs. With state-of-the-art technology and a full spectrum of services, we specialize in exceeding the expectations of all our clients. Our friendly and experienced team is dedicated to exceptional care, from wellness exams to advanced diagnostic procedures. At Hill Country Animal Hospital, we look forward to being your pet’s veterinary home. Make an appointment and meet us today.
Our veterinary practice is proud to be accredited by the American Animal Hospital Association (AAHA), which sets the highest standards of quality veterinary care. This distinction is achieved by fewer than 15 percent of animal hospitals throughout the US. Though accreditation is voluntary, we at Hill Country Animal Hospital proudly display AAHA’s logo as a sign of our dedication to modern, professional veterinary medicine.
At Hill Country Animal Hospital, we provide a range of services, including:
Contact us today to set up an appointment or learn more about how Hill Country Animal Hospital can best serve your pet.
From Our Blog:
COVID-19 Gave Us New Lives
Covid 19, Coronavirus and Pets COVID-19 and the Coronavirus are on everyone’s mind right now and rightly so. We want to make sure we provide you with timely and useful information regarding how you and your pet can stay safe and healthy. Read on to learn more about pets and Coronavirus.Read More
November is Pet Diabetes Awareness Month
While there are some obvious similarities in human diabetes and diabetes in our pets, we tend to approach treatment a little differently in pets. Let’s review and see how much you know about diabetes in pets! WHAT IS DIABETES? Diabetes Mellitus occurs when your pet’s body produces too little insulin, stops making insulin completely or […]Read More