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Hill’s Pet Nutrition Voluntarily Recalls Select Canned Dog Food for Excessive Vitamin D

We want to let you know about an important recall.  Hill's Pet Nutrition has issued a voluntary recall which you can learn about below.  If you have purchased any recalled food from our hospital you can return it for a full refund.  If your dog has eaten any recalled food but has not had any symptoms, discontinue feeding the recalled food.  If your dog has eaten recalled food and has the symptoms mentioned in the recall, call us  at 210-695-4455 to discuss with your veterinarian.  

We have been in contact with our Hill's representative and at this time Hill's is investigating to see which hospitals received the recalled food so we do not yet know whether any of the food that we received and sold was part of the recall.  If you have questions, please do not hesitate to reach out.  

If you find that you purchased recalled food from our online pharmacy you can call that number at 1-888-606-3336 and they can help you with the return process.  

Again please call us with any questions and our staff can help you.  

Thank you,

Doctors and Staff at 

Hill Country Animal Hospital

**Update**

We have found out that some of the food that was recalled was sold by our hospital so be sure to check your supply.

 

Public Notice: Important Product Recall Information

Important information about voluntarily recalled canned dog food below.

Consumer contact:
Hill’s Consumer Affairs
1-800-445-5777 (9am – 5pm CST)
contactus@hillspet.com

Media contact:
Karen Shenoy
785-221-1187
contactus@hillspet.com

Hill’s Pet Nutrition Voluntarily Recalls Select Canned Dog Food for Excessive Vitamin D

Update January 31, 6:30 pm CST:           

Hill’s Pet Nutrition is voluntarily recalling select canned dog food products due to potentially elevated levels of vitamin D. While vitamin D is an essential nutrient for dogs, ingestion of elevated levels can lead to potential health issues depending on the level of vitamin D and the length of exposure, and dogs may exhibit symptoms such as vomiting, loss of appetite, increased thirst, increased urination, excessive drooling, and weight loss. Vitamin D, when consumed at very high levels, can lead to serious health issues in dogs including renal dysfunction. Pet parents with dogs who have consumed any of the products listed and are exhibiting any of these signs should contact their veterinarian. In most cases, complete recovery is expected after discontinuation of feeding.

In the United States, the affected canned dog foods were distributed through retail pet stores and veterinary clinics nationwide. No dry foods, cat foods, or treats are affected.

Pet parents who purchased the product with the specific lot/date codes listed should discontinue feeding and dispose of those products immediately or return unopened product to your retailer for a refund. For more information, please contact Hill's via our website or at 1-800-445-5777. 

Hill’s Pet Nutrition learned of the potential for elevated vitamin D levels in some of our canned dog foods after receiving a complaint in the United States about a dog exhibiting signs of elevated vitamin D levels.  Our investigation confirmed elevated levels of vitamin D due to a supplier error. 

We care deeply about all pets and are committed to providing pet parents with safe and high quality products.  Hill’s has identified and isolated the error and, to prevent this from happening again, we have required our supplier to implement additional quality testing prior to their release of ingredients.  In addition to our existing safety processes, we are adding our own further testing of incoming ingredients. 

For further information, please contact Hill’s Pet Nutrition, Inc. at 1-800-445-5777 Monday-Friday during the hours of 9am-5pm (CST) or at contactus@hillspet.com

This voluntary recall only impacts canned dog food and primarily in the United States. It is being conducted in cooperation with the U.S. Food and Drug Administration.  Impacted products outside of the United States will be subject to separate notices on the country-specific website.  If you are outside of the United States, please check your own country’s Hill’s website for more information.

SKU and Date Code/Lot Code Locations on Impacted Canned Dog Food Products:

1

Identify the SKU and Date Code/Lot Code

 

SKU NUMBER

 

LOT CODE / DATE CODE

2

Locate affected products in the table below

Product Name

SKU Number

Lot Code/Date Code

Hill's® Prescription Diet® c/d® Multicare Canine Chicken & Vegetable Stew 12.5oz

3384

102020T10

   

102020T25

Hill's® Prescription Diet® i/d® Canine Chicken & Vegetable Stew 12.5oz

3389

102020T04

   

102020T10

   

102020T19

   

102020T20

Hill's® Prescription Diet® i/d® Canine Chicken & Vegetable Stew 5.5oz

3390

102020T11

   

112020T23

   

122020T07

Hill's® Prescription Diet® z/d® Canine 5.5oz

5403

102020T17

   

112020T22

Hill's® Prescription Diet® g/d® Canine 13oz

7006

112020T19

   

112020T20

Hill's® Prescription Diet® i/d® Canine 13oz

7008

092020T30

   

102020T07

   

102020T11

   

112020T22

   

112020T23

Hill's® Prescription Diet® j/d® Canine 13oz

7009

112020T20

Hill's® Prescription Diet® k/d® Canine 13oz

7010

102020T10

   

102020T11

Hill's® Prescription Diet® w/d® Canine 13oz

7017

092020T30

   

102020T11

   

102020T12

Hill's® Prescription Diet® z/d® Canine 13oz

7018

102020T04

   

112020T22

Hill's® Prescription Diet® Metabolic + Mobility Canine Vegetable & Tuna Stew 12.5oz

10086

102020T05

   

102020T26

Hill's® Prescription Diet® w/d® Canine Vegetable & Chicken Stew 12.5oz

10129

102020T04

   

102020T21

Hill's® Prescription Diet® i/d® Low Fat Canine Rice, Vegetable & Chicken Stew 12.5oz

10423

102020T17

   

102020T19

   

112020T04

Hill's® Prescription Diet® Derm Defense® Canine Chicken & Vegetable Stew 12.5oz

10509

102020T05

Hill's® Science Diet® Adult 7+ Small & Toy Breed Chicken & Barley Entrée Dog Food 5.8oz

4969

102020T18

Hill's® Science Diet® Puppy Chicken & Barley Entrée 13oz

7036

102020T12

Hill's® Science Diet® Adult Chicken & Barley Entrée Dog Food 13oz

7037

102020T13

   

102020T14

   

112020T23

   

112020T24

Hill's® Science Diet® Adult Turkey & Barley Dog Food 13oz

7038

102020T06

Hill's® Science Diet® Adult Chicken & Beef Entrée Dog Food 13oz

7040

102020T13

Hill's® Science Diet® Adult Light with Liver Dog Food 13oz

7048

112020T19

Hill's® Science Diet® Adult 7+ Chicken & Barley Entrée Dog Food 13oz

7055

092020T31

   

102020T13

Hill's® Science Diet® Adult 7+ Beef & Barley Entrée Dog Food 13oz

7056

092020T31

   

112020T20

   

112020T24

Hill's® Science Diet® Adult 7+ Turkey & Barley Entrée 13oz

7057

112020T19

Hill's® Science Diet® Adult 7+ Healthy Cuisine Braised Beef, Carrots & Peas Stew dog food 12.5oz

10452

102020T14

   

102020T21

Hill's® Science Diet® Adult 7+ Youthful Vitality Chicken & Vegetable Stew dog food 12.5oz

10763

102020T04

   

102020T05

   

112020T11

Contact Us

Call Us

 

Call us toll-free from anywhere in North America at: 1-800-445-5777 from 8 a.m. to 5 p.m. CST, Monday through Friday.

Write Us

 

Hill's Pet Nutrition, Inc.
ATTN: Consumer Affairs
P.O. Box 148
Topeka, KS 66601-0148

 

 

Preparing for Surgery

Your intake appointment will last approximately 15 minutes. You may complete your surgical pet history form online and hit the submit button to send it directly to us.  Follow this link to complete your form online Surgical Pet History Form  If you are unable to bring your pet in yourself, please make sure that the person who will be bringing your pet in has general knowledge of your pet and is authorized to give written consent to surgical consent forms and estimates. We are happy to make other arrangements for you if necessary.

We will schedule your appointment for discharge when you drop off. Please allow about 15 minutes for this appointment. You will receive discharge instructions and can have any questions concerning recovery answered at this time. Please note that the discharge appointments are between 5 pm and 7 pm in order to provide our staff enough time to recover all surgery patients for the day, prior to beginning our discharge appointments. Discharge appointments for declaw surgeries will be scheduled for the day following the surgery.

Feeding and medication instructions for surgery are as follows:

• No food after 10 pm the night before surgery.
• Please allow your pet to have access to water throughout the night until you bring him or her in to be dropped off.
• If your pet is on medication we want you to give it as scheduled. Please let the nurse know what medications you have given that morning. If you have questions about your pet's medication let us know beforehand and we can speak with your doctor and verify instructions for you.
• Owners of diabetic pets, please call for feeding and insulin instructions. Instructions may be patient specific so we need to verify with the doctor if you have not already discussed this. Do not withhold food and give insulin!

We will call you 2 days prior to surgery to confirm your appointment. If you have any questions at any time, please feel free to call us at 210-695-4455. You can also email your questions to clientrelations@hillcountryanimalhospital.com

Please keep in mind that the order of procedures is determined by the doctor on the day of surgery once all patients have been checked in. We will make every effort to contact you regarding your pet's status by 2:30 p.m.. If you have not heard from us by then, please feel free to call and you will be directly connected to your pet's nurse. Please reference your pet's name when calling.

Since some decisions are time sensitive, it is extremely important that you provide a telephone number where you can be reached while your pet is here with us.  We want to assure you that your pet's health and well-being are our top priority and we take the trust you place in us very seriously. Thank you for choosing Hill Country Animal Hospital and we look forward to working with you to ensure that your pet lives a long and healthy life.

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From Facebook:

This was my first visit with a dog that I had had for a week and a half. I wanted him thoroughly examined for health and a neuter. I had a number of questions since it's been a long time since I have had a younger dog and Dr. Rooker took all of the time necessary to answer all of my questions. I'm afraid I kept everyone there late and I really appreciate the excellent experience. You are my new veterinarian.
Dori O., Helotes, TX
Always have friendly, loving, knowledgeable doctors who spend adequate time with our pets. I love how I can see they actually care for our furry family members. The experience at this office is superb. From being immaculately clean to the care and candor provided by the staff, you have made a lifelong customer. I would easily drive 100 miles to obtain the level of customer service provided by this practice. Well done! (sic)
Julie F., San Antonio, TX
So happy we were referred to this office, very satisfied with the experience. Really concerned about leaving our vet in AZ. We are happy now. Everyone was caring and professional. Would highly recommend this office.
Martha H., San Antonio, TX
This is probably the best office I have been to. I’m not just talking about for the animals…the customer service from the first phone call, to stopping in to pick up meds, to the moment I walked out and even the follow up call! Top notch. Appreciated that you are able to check out in the room. This is really helpful especially to keep interaction without pets to a minimum. I will be back. This was a wonderful 1st time experience. And thank you to the doctor for following up with a call.
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