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Modified Re-Opening Starting June 8th, 2020

The time has come to re-open our hospital, at least a little.  As of June 8th Hill Country Animal Hospital will begin offering modified face to face appointments.  Because of the limited space in our exam rooms we will be changing how we conduct our appointments but we will allow clients in the building.  There will be some restrictions and requirements so if you...

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Preparing for Surgery

Your intake appointment will last approximately 15 minutes. You may complete your surgical pet history form online and hit the submit button to send it directly to us.  Follow this link to complete your form online Surgical Pet History Form  If you are unable to bring your pet in yourself, please make sure that the person who will be bringing your pet in has general knowledge of your pet and is authorized to give written consent to surgical consent forms and estimates. We are happy to make other arrangements for you if necessary.

We will schedule your appointment for discharge when you drop off. Please allow about 15 minutes for this appointment. You will receive discharge instructions and can have any questions concerning recovery answered at this time. Please note that the discharge appointments are between 5 pm and 7 pm in order to provide our staff enough time to recover all surgery patients for the day, prior to beginning our discharge appointments. 

Feeding and medication instructions for surgery are as follows:

• No food after 10 pm the night before surgery.
• Please allow your pet to have access to water throughout the night until you bring him or her in to be dropped off.
• If your pet is on medication we want you to give it as scheduled. Please let the nurse know what medications you have given that morning. If you have questions about your pet's medication let us know beforehand and we can speak with your doctor and verify instructions for you.
• Owners of diabetic pets, please call for feeding and insulin instructions. Instructions may be patient specific so we need to verify with the doctor if you have not already discussed this. Do not withhold food and give insulin!

We will call you 2 days prior to surgery to confirm your appointment. If you have any questions at any time, please feel free to call us at 210-695-4455. You can also email your questions to clientrelations@hillcountryanimalhospital.com

Please keep in mind that the order of procedures is determined by the doctor on the day of surgery once all patients have been checked in. We will make every effort to contact you regarding your pet's status by 2:30 p.m.. If you have not heard from us by then, please feel free to call and you will be directly connected to your pet's nurse. Please reference your pet's name when calling.

Since some decisions are time sensitive, it is extremely important that you provide a telephone number where you can be reached while your pet is here with us.  We want to assure you that your pet's health and well-being are our top priority and we take the trust you place in us very seriously. Thank you for choosing Hill Country Animal Hospital and we look forward to working with you to ensure that your pet lives a long and healthy life.

An Alternative to the Cone of Shame

If you have been looking for an alternative to elizabethan collars, your search is over! The Palms Pet Resort & Spa now carries Cover Me pet onesies by Tui. These onesies are 100% hypoallergenic cotton with convenient potty flap.

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From Our Blog:

COVID-19 Gave Us New Lives

Covid 19, Coronavirus and Pets COVID-19 and the Coronavirus are on everyone’s mind right now and rightly so.  We want to make sure we provide you with timely and useful information regarding how you and your pet can stay safe and healthy.  Read on to learn more about pets and Coronavirus.

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November is Pet Diabetes Awareness Month

While there are some obvious similarities in human diabetes and diabetes in our pets, we tend to approach treatment a little differently in pets.  Let’s review and see how much you know about diabetes in pets! WHAT IS DIABETES? Diabetes Mellitus occurs when your pet’s body produces too little insulin, stops making insulin completely or […]

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From Facebook:

The staff at Hill Country Animal Hospital is wonderful. They are knowledgeable and helpful and are always willing to go out of the way to make my pet feel comfortable. I love the fact that the doctors and/or staff always call to check on my pet after she has had a procedure. It is these special touches that make this place so very special. Thank you so much for everything you do!!
Christine G., Helotes, TX
This is probably the best office I have been to. I’m not just talking about for the animals…the customer service from the first phone call, to stopping in to pick up meds, to the moment I walked out and even the follow up call! Top notch. Appreciated that you are able to check out in the room. This is really helpful especially to keep interaction without pets to a minimum. I will be back. This was a wonderful 1st time experience. And thank you to the doctor for following up with a call.
Erika G., San Antonio, TX
Always have friendly, loving, knowledgeable doctors who spend adequate time with our pets. I love how I can see they actually care for our furry family members. The experience at this office is superb. From being immaculately clean to the care and candor provided by the staff, you have made a lifelong customer. I would easily drive 100 miles to obtain the level of customer service provided by this practice. Well done!
Julie F., San Antonio, TX
You do everything well! From the second you walk in the door you are greeted by name, told "we have you checked in," etc. The veterinary assistant was so great! Dr. Krick is wonderful as is Dr. Peterson. They both share knowledge and listen well.
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