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Earn Money with the Zoetis Pet Reward Program

If you use Revolution, Rimadyl or your pet gets a Convenia injection you can earn points which translate into dollars to be used on your next visit or purchase!

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New Rabies Vaccine Requirement for Hospitalized Patients

Hill Country Animal Hospital will now be requiring that all healthy pets that are coming in for elective surgeries/procedures be current on their rabies vaccine. We are requiring this vaccine out of a need to protect our patients and our staff.

Rabies is still a threat in our area and in spite of the fact that the vaccine exists there are still animals that go unprotected. A primary example is a dog that tested positive in Kendall County in the beginning of February 2018. This dog was an owned pet who bit 2 people before it was discovered that it had rabies. 

We encourage everyone to have their pets vaccinated against rabies. While rabies is not a common human virus in the United States it is still a potentially deadly threat and in most municipalities the law states that dogs, cats and ferrets should be vaccinated against rabies. If your pet needs to have his or her rabies vaccine updated, simply give us a call at 210-695-4455 or schedule through our app. As always, your pet’s health is our primary concern so please discuss any concerns or questions with your doctor.

Introducing our new app!

We want to say thank you to all of our clients for your continued loyalty and support.

Part of our thanks means us providing tools to make things more convenient for our clients and that is why we are rolling out a new feature called the HCAH App. If you downloaded our old app, rest assured that this one is very useful and interactive! You will now be able to earn a future discount with the purchases you are making with us.

 

 

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An Alternative to the Cone of Shame

If you have been looking for an alternative to elizabethan collars, your search is over! The Palms Pet Resort & Spa now carries Cover Me pet onesies by Tui. These onesies are 100% hypoallergenic cotton with convenient potty flap.

The Cover Me can be used to protect surgical sites, hot spots, and allergy areas so that they can heal. The best part about this is that you do not have to order online and hope that it fits or hope that it gets here in time for your pet's surgery. You can simply go the Palms and see the sizes and walk out with your Cover Me.

If you have any questions don't hesitate to contact us or the Palms Pet Resort & Spa. You can see the Cover Me in action (https://youtu.be/15h3-YjYk4k) in this You Tube video.

Preparing for Surgery

Your intake appointment will last approximately 15 minutes. You may complete your surgical pet history form online and hit the submit button to send it directly to us.  Follow this link to complete your form online Surgical Pet History Form  If you are unable to bring your pet in yourself, please make sure that the person who will be bringing your pet in has general knowledge of your pet and is authorized to give written consent to surgical consent forms and estimates. We are happy to make other arrangements for you if necessary.

We will schedule your appointment for discharge when you drop off. Please allow about 15 minutes for this appointment. You will receive discharge instructions and can have any questions concerning recovery answered at this time. Please note that the discharge appointments are between 5 pm and 7 pm in order to provide our staff enough time to recover all surgery patients for the day, prior to beginning our discharge appointments. Discharge appointments for declaw surgeries will be scheduled for the day following the surgery.

Feeding and medication instructions for surgery are as follows:

• No food after 10 pm the night before surgery.
• Please allow your pet to have access to water throughout the night until you bring him or her in to be dropped off.
• If your pet is on medication we want you to give it as scheduled. Please let the nurse know what medications you have given that morning. If you have questions about your pet's medication let us know beforehand and we can speak with your doctor and verify instructions for you.
• Owners of diabetic pets, please call for feeding and insulin instructions. Instructions may be patient specific so we need to verify with the doctor if you have not already discussed this. Do not withhold food and give insulin!

We will call you 2 days prior to surgery to confirm your appointment. If you have any questions at any time, please feel free to call us at 210-695-4455. You can also email your questions to clientrelations@hillcountryanimalhospital.com

Please keep in mind that the order of procedures is determined by the doctor on the day of surgery once all patients have been checked in. We will make every effort to contact you regarding your pet's status by 2:30 p.m.. If you have not heard from us by then, please feel free to call and you will be directly connected to your pet's nurse. Please reference your pet's name when calling.

Since some decisions are time sensitive, it is extremely important that you provide a telephone number where you can be reached while your pet is here with us.  We want to assure you that your pet's health and well-being are our top priority and we take the trust you place in us very seriously. Thank you for choosing Hill Country Animal Hospital and we look forward to working with you to ensure that your pet lives a long and healthy life.

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From Our Blog:

What Is Your Heartworm Awareness Level?

April is National Heartworm Awareness Month  Hill Country Animal Hospital wants to increase your heartworm awareness level and  make sure you understand how important keeping your pet on heartworm prevention really is. How Are Heartworms Transmitted? Heartworms are transmitted to your dog or cat via mosquitoes.  Mosquitoes become infected by biting a dog or cat […]

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Prevent Pet Poison Accidents

Poison is a strong word but it is kind of a big deal! This week is National Pet Poison Prevention week and we want you to know that poison can be anything from a toxic chemical to an accidental ingestion of something in a toxic amount. When pets eat things they shouldn’t we often refer […]

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From Facebook:

So happy we were referred to this office, very satisfied with the experience. Really concerned about leaving our vet in AZ. We are happy now. Everyone was caring and professional. Would highly recommend this office.
Martha H., San Antonio, TX
Always have friendly, loving, knowledgeable doctors who spend adequate time with our pets. I love how I can see they actually care for our furry family members. The experience at this office is superb. From being immaculately clean to the care and candor provided by the staff, you have made a lifelong customer. I would easily drive 100 miles to obtain the level of customer service provided by this practice. Well done! (sic)
Julie F., San Antonio, TX
This was my first visit with a dog that I had had for a week and a half. I wanted him thoroughly examined for health and a neuter. I had a number of questions since it's been a long time since I have had a younger dog and Dr. Rooker took all of the time necessary to answer all of my questions. I'm afraid I kept everyone there late and I really appreciate the excellent experience. You are my new veterinarian.
Dori O., Helotes, TX
Dr. Macias and staff always deliver first class service. I cannot elaborate enough how their team makes you feel like family.
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