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LATE ARRIVALS AND NO SHOW APPOINTMENTS

LATE ARRIVALS AND NO SHOW APPOINTMENTS

We make every attempt to respect the time of our clients and stay on time with our appointments. In order to accomplish this we must have cooperation from our clients as well. If you arrive more than 10 minutes late to your scheduled appointment it may be necessary for you to reschedule. If you “no show” to an appointment, or cancel with less than 12 hours notice you will be charged a No Show/Cancellation Fee equivalent to the cost of a Doctor’s Consultation (please ask for current rate).

If you “no show” to a scheduled surgical appointment or cancel with less than 24 hours notice you will be billed the equivalent to a Doctor’s Consultation. In order to reschedule that surgical appointment you will have to leave a deposit equal to the low end of the estimate you received. That estimated amount will be applied to your bill for the cost of the surgery.

If you have any questions, please do not hesitate to ask. We are here to provide the best veterinary care available for your pet.

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From Our Blog:

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From Facebook:

I was very impressed with the welcoming facility and how much Harley was catered to. She never leaves the house but she felt at home in her exam room roaming around and jumping on counters. She even greeted everyone with open arms even though she was in a new place. She as well as her sister will be coming back if the need arises.
Kari W., Helotes, TX
I really can't offer any suggestions for improvement. Dr. Rooker is great. No matter what we see or call her for, she is always very knowledgeable as well as very kind. Also, she always follows up with a phone call. This is very much appreciated. Your staff is great. When we walk in the door, we are always greeted by name made to feel that our visit is just as important to them as it is to us. Thank you.
Carolyn B., Rio Medina, TX
Dr. Krick and your whole team are wonderful. In addition, the overall high standards of Hill Country Animal Hospital as a whole are excellent. It is why we have remained clients over the years even after moving away from Helotes.
Paul M., San Antonio, TX
This was my first visit with a dog that I had had for a week and a half. I wanted him thoroughly examined for health and a neuter. I had a number of questions since it's been a long time since I have had a younger dog and Dr. Rooker took all of the time necessary to answer all of my questions. I'm afraid I kept everyone there late and I really appreciate the excellent experience. You are my new veterinarian.