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Hospital App Update

Hello App Users and Future App Users,

We have some upcoming changes to our hospital app that we want to let you know about. 

  • You will need to notify our staff that you have the app when you come in to make a purchase
  • You will need to scan your rewards based on your purchase
  • The loyalty stamp will NO LONGER automatically get added to your account. 
  • Similar to other loyalty rewards, YOU will be responsible to request that stamps be applied to your account at the time of your purchase.

In case you were wondering what the app rules are, here they are!

  • Participation is optional
  • There is no expiration date on the stamps as long as the hospital still has the app
  • Loyalty reward redemption will be applied at your NEXT purchase.  They will NOT be applied to the purchase that allowed you to earn the reward and NO EXCEPTIONS will be made.
  • All purchase stamps are non-retroactive
  • It is the client’s responsibility to request stamps to be applied to card/account
  • It is also the client’s responsibility to redeem stamps once their card is full
  • Invoice must be paid in full at the time of service to receive stamps
  • Stamps have no monetary value
  • In order for the stamps to sync on multiple devices, please use the same app login
  • The hospital reserves the right to discontinue or modify the program at any time
  • This program may not combined with other discounts and can only be used in hospital

If your invoice totals $100.00 or more, you will receive a paw print stamp for each $100.00 on your invoice that you spend.  The $100.00 must be on one invoice.  You cannot combine invoices.  For example, if you spend $325.00 you will get 3 paw print stamps.  If you spend $185.00 you get 1 paw print stamp. 

When you get checked out in your exam room or come to the front desk to get checked out for your visit or transaction tell the person checking you out that you have our app.  You will need to scan a qr code to get your stamps from within the app and you will be all set. 

Once your app card is full, let a staff member know that you want to redeem your stamps and we can apply your credit to your next invoice. 

We hope that you are enjoying the benefit of the app and that if you have any questions that you reach out to our staff.  We do ask you to be courteous to our staff with any questions regarding the app.  Some interactions surrounding the app have been less than courteous so we kindly ask that respectfulness be maintained at all times.

Thank you,

The Hill Country Animal Hospital Team

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From Facebook:

Always have friendly, loving, knowledgeable doctors who spend adequate time with our pets. I love how I can see they actually care for our furry family members. The experience at this office is superb. From being immaculately clean to the care and candor provided by the staff, you have made a lifelong customer. I would easily drive 100 miles to obtain the level of customer service provided by this practice. Well done! (sic)
Julie F., San Antonio, TX
This is probably the best office I have been to. I’m not just talking about for the animals…the customer service from the first phone call, to stopping in to pick up meds, to the moment I walked out and even the follow up call! Top notch. Appreciated that you are able to check out in the room. This is really helpful especially to keep interaction without pets to a minimum. I will be back. This was a wonderful 1st time experience. And thank you to the doctor for following up with a call.
Erika G., San Antonio, TX
The staff at Hill Country Animal Hospital is wonderful. They are knowledgeable and helpful and are always willing to go out of the way to make my pet feel comfortable. I love the fact that the doctors and/or staff always call to check on my pet after she has had a procedure. It is these special touches that make this place so very special. Thank you so much for everything you do!!
Christine G., Helotes, TX
You do everything well! From the second you walk in the door you are greeted by name, told "we have you checked in," etc. The veterinary assistant was so great! Dr. Krick is wonderful as is Dr. Peterson. They both share knowledge and listen well. (sic)